Best Western Carlisle

Everything. Booked as non-refundable. My fiancee became ill and had to cancel. Called facility and they changed reservations to a day we could again travel. Nida, front desk person very welcoming and very pleasant to talk with while registering. Facility, room and grounds in great shape and very clean. Room and bed very comfortable. When back in this area visiting family, we will be staying here. By the way, my name is Bob. For some reason this website made me lost as Anonymous. If not, it would not post. Seems that Booking.com needs to fix something,but a great vehicle for travel

The room was quite comfortable, clean, and the staff was friendly. I'm surprised the hotel isn't rated higher. I've travelled extensively, often stay in $300+ rooms, and took a risk on this while passing through PA one night. It was every bit as good as much higher priced hotels.

Booking.com actually messed up our reservation and the info they transferred to the hotel was for an accessible room and a room with one bed. These were not accurate. Nida at the front desk was professional and competent. She quickly and efficiently corrected the error and demonstrated a superior level of customer service in the process. It made us want to never book with Booking.com again and to always reserve at Best Western. We continue to have positive experiences staying at Best Western hotel - it seems they have redesigned themselves in every way and are succeeding in providing a positive guest experience.

Very big room .All re-done and decorated in good taste. Good location.

Staff was very friendly and we were able to check in a little before 2pm. it was also nice that check in wasn’t until 4pm.