Best Western Carlisle

Everything. Booked as non-refundable. My fiancee became ill and had to cancel. Called facility and they changed reservations to a day we could again travel. Nida, front desk person very welcoming and very pleasant to talk with while registering. Facility, room and grounds in great shape and very clean. Room and bed very comfortable. When back in this area visiting family, we will be staying here. By the way, my name is Bob. For some reason this website made me lost as Anonymous. If not, it would not post. Seems that Booking.com needs to fix something,but a great vehicle for travel

The room was quite comfortable, clean, and the staff was friendly. I'm surprised the hotel isn't rated higher. I've travelled extensively, often stay in $300+ rooms, and took a risk on this while passing through PA one night. It was every bit as good as much higher priced hotels.

Booking.com actually messed up our reservation and the info they transferred to the hotel was for an accessible room and a room with one bed. These were not accurate. Nida at the front desk was professional and competent. She quickly and efficiently corrected the error and demonstrated a superior level of customer service in the process. It made us want to never book with Booking.com again and to always reserve at Best Western. We continue to have positive experiences staying at Best Western hotel - it seems they have redesigned themselves in every way and are succeeding in providing a positive guest experience.

We liked how its tucked back off the road. Its peaceful. The front desk ladies were so helpful and patient when booking.com was being difficult. Rooms are spacious with high ceilings and plenty of lighting.

The reception staff was very friendly from the moment I arrived until I left. The room was always clean and organized. If I were to return to the area, I would definitely stay here again!